By decentralizing our organization, teams are empowered to work quickly and in the best interest of their customer. In these times of change, ethical considerations taking a backseat to a lean business model is not a sustainable approach. We can all take great pride in the many wonderful things that Zappos stands for, and as long as everyone remains committed to the values that make us special, Zappos will never be just another company. How do you get your fellow circle members to grow personally? We work together but we also play together. All employees of the Company are expected to review and follow the Insider Trading Guidelines. Zappos takes great pride in providing a safe and healthy work environment. Welcome, my friends, to your Zappos Oath of Employment. Please do the right thing by not violating the trust your prior employer placed in you. You may not have "planned" it. Ask yourself: Are you humble when talking about your accomplishments? We know that companies with a strong culture and a higher purpose perform better in the long run. Actions that may lead to you unfairly taking advantage of someone may include manipulation, concealment, abuse of privileged information, misrepresentation of material facts or any other unfair dealing practice. It is now an online store generating $1 billion per year in the retailing of shoes, clothing, handbags, at-home products, beauty products, and accessories for women, men, and kids. Zappos promotes social interactions and activities among its' employees. The more widespread and diverse your relationships are, the bigger the positive impact you can make on the company, and the more valuable you will be to the company. Relatives include your spouse, sister, brother, daughter, son, mother, father, grandparents, aunts, uncles, nieces, nephews, cousins, step relationships and in-laws. In 1999 Nick Swinmurn launched ShoeSite.com; an idea prompted after a failed attempt of trying to buy a pair of shoes in San Francisco. You may make legal personal contributions, but you may not represent that youre making any such contribution on Zappos behalf. Orders were deleted or delayed, delivered to the wrong locations, and a glitch on a website listed a set price for every item resulting in a $1.6 million loss for the company. Please contact the Finance Department if you have any specific questions. Reprisals, threats, retribution, or retaliation against any person who has in good faith reported a violation or a suspected violation of law, this Code of Conduct, or other Company policy, or any person who is assisting in good faith in any investigation or process with respect to such a violation, is prohibited. Zappos has addressed some critical challenges, handling them with agility, strength, and precision. Employees performing services in the United States or other countries governed by at will employment rules should be aware that this Code of Conduct does not alter an employees at-will relationship with Zappos. 2018 Compliance Culture. For example, there is nothing improper about having dinner with a vendor when the vendor is in town, even if the vendor visits regularly because there is a legitimate business purpose servedyou are developing a strong relationship with the vendor. 2. Our bonds go far beyond the typical "co-worker" relationships found at most other companies. mariaquintana, It represents a collaborative effort of numerous Zapponians across the Company, and has been officially adopted by the Company. We want the weirdness in each of us to be expressed in our interactions with each other and in our work. Check-in Round: Each person has an uninterrupted chance to mention anything on their mind. As Zappos continues to transform and scale, we want to ensure the four Cs remain top of mind in our day-to-day business operations. But it has to be a joint effort: You have to want to challenge and stretch yourself in order for it to happen. Do you view new challenges optimistically? We believe in having a positive and optimistic (but realistic) attitude about everything we do, because we realize that this inspires others to have the same attitude. As we continue to grow, we strive to ensure that our culture remains alive and well. By working as a team, by partnering, you are setting the stage for success! First, how can Zappos continue to use competitive pricing in international markets that may have similar products with cheaper price tags? If the violation or suspected violation involves any of those parties, or concerns accounting, internal controls or auditing matters you should make your report directly to the Zappos Legal Department or the Zappos Ethics Hotline at 800-348-1496 (Espaol: 800-216-1288). Please consult with the Zappos Legal Department before providing or paying for any meals, refreshments, travel or lodging expenses, or giving anything of value to a government employee, whether US federal, state, local or foreign. Wouldn't you rather work for a company whose focus on culture allows your job to integrate with your life? http://danielsethics.mgt.unm.edu/pdf/ZapposCase.pdf What new relationships can you build throughout your company beyond just the co-workers that you work with on a daily basis? The Code of Ethics and Code of Business Conduct assures . We want to create an environment that is friendly, warm, and exciting. Hsieh did not approve of abandoning the customer-centric model that Zappos was founded upon, and decided he must take action. Accordingly, our financial books, records and accounts must reflect transactions and events appropriately and conform to applicable legal requirements and to Zappos system of internal controls. Shopping tip: Zappos also offers coupons and promo codes . Confidential information may include, for example, information about Zappos strategy, plans, customers, suppliers, financial statements, credit card information, contracts, capitalization, proposed acquisitions or divestitures, as well as confidential information about other companies with which we do business. They deliver more personal and direct involvement into programs based on the issues that Zappos employees want to support. It is never appropriate to receive or give cash. Zappos is an online shoe and clothing store. Embrace and drive change. But really, companies should focus on their culture because it matters. At Zappos, our 10 Core Values are more than just words. How do you encourage more change to be driven from all areas of the organization? How do you get the company as a whole to grow? Ask yourself: Are you taking enough risks? One of the main perks of working for Zappos are the vast and numerous benefits. The hardest thing to do is to build trust, but if the trust exists, you can accomplish so much more. It would be great if you could contribute and update this set of principles with anything that's missing! Sometimes, it's the little things that make the biggest difference. Instead, we carry ourselves with a quiet confidence, because we believe that in the long run our character will speak for itself. How has Zappos managed ethical risk, . Anyone who wants to compete with us has to learn the same things, so problems are just mile markers. If so, you should probably decline it. Zappos is not an average company. Examples of such behavior include derogatory comments based on racial or ethnic characteristics and unwelcome sexual advances. To quote Tony Hsieh, "Just because you cant measure the ROI of something doesnt mean you shouldnt do it. We believe in hard work and putting in the extra effort to get things done. While we have grown quickly in the past, we recognize that there are always challenges ahead to tackle. Sure, people have done parts of what we do before, but what we've learned over the years at Zappos is that the devil is in the details. Subscribe to our newsletter. We believe in operational excellence, and realize that there is always room for improvement in everything we do. The best leaders are those that lead by example and are both team followers as well as team leaders. Zappos will take appropriate action against any employee whose actions are found to violate this Code of Conduct. If it ever gets too easy, start looking for a tidal wave of competition to wash us away. We should always be seeking adventure and having fun exploring new possibilities. In any relationship, it's important to be a good listener as well as a good communicator. Are you passionate about your work? The giving of gifts to government employees, even gifts of low value, is highly regulated and in many cases prohibited. Or maybe you love it. If you find or suspect an error in any financial records you come across, you should notify your supervisor or director or Vice President of your department or business division or the Zappos Legal Department. It's important that anyone, anywhere in the organization is a sensor for meaningful change. Work can be fun! Zappos attempts are carried out with good intentions, but implementing this system on 1,500 employees will not be easy and may have some consequences. This way the company can work around what needs to be done instead of around the people who do it. Humbly speaking, creating a positive, productive culture is our bread and butter. Instead, we believe in work-life integration through team buildings, happy hours, and event gatherings. We want everyone to not be afraid to take risks and to not be afraid to make mistakes, because if people aren't making mistakes then that means they're not taking enough risks. Checklist Review: Facilitator reads aloud a checklist for each of the roles, which the person in . These values guide everything we do, including how we interact with our employees, how we interact with our customers and community, and how we interact with our vendors and business partners. Be Adventurous, Creative, and Open-Minded, Build Open and Honest Relationships With Communication, Challenges the status quo or common wisdom, Is comfortable with chaos and uncertainty. Employees and managers on the same level playing field can constrain friendly-competition that motivates employees to keep progressing. Do you understand the company purpose? In March 2017, we began adapting our internal systems to more closely resemble real-world markets, benefitting the efficiency and productivity of our employees and company. Pursue Growth and Learning 6. It owes its success largely by focusing on excellent customer service and the UX of buying shoes and clothes online. Since our humble beginnings, Zappos has been a customer-obsessed company that focuses on delivering a WOW experience. The company delivers above and beyond basic workplace needs and addresses the self-actualization needs that most individuals desire from their work experience. http://about.zappos.com/jobs/why-work-zappos/our-benefits Creating a strong company culture can be difficult, but it's not impossible. And for these Zapponians, it's the perfect backdrop to build meaningful connections. You can choose to be thoughtful about your company culture. Customer Loyalty Director Rob Siefker discusses the company's mindset for WOWing callers and shoppers at every turn. Theft, carelessness and waste have a direct effect on our profitability. It exemplifies the honest and ethical values the company has built. This vision led Zappos to deliver happiness through the four Cs: Commerce, Customer Service, Company Culture, Community. It does not matter whether the person works for the US government, a foreign government or is in the private sector. At Zappos, we embrace diversity in thoughts, opinions, and backgrounds. In any case where you are unsure about the propriety of an event or action, please seek out your supervisor, the director or Vice President of your department or business division, or the Zappos Legal Department for further guidance. Strong relationships allow us to accomplish much more than we would be able to otherwise. Sign up for one of our immersive culture and customer service workshops, request a keynote speaker, or tour the Zappos campus. Determine the major impacts that Zappos' leadership and ethical practices philosophy have had on its stakeholders. This year, we invited our vendors to run away with us to the Untamed Circus.". This touched our hearts, and truly helped us to see how caring Zappos is and how dedicated they are to abide by their core values. We must never settle for "good enough," because good is the enemy of great, and our goal is to not only become a great company, but to become the greatest service company in the world. It's a setup that's supposed to encourage collaboration by eliminating workplace. A strong culture means lower employee burnout and therefore, lower turnover. Further, we dont promote work-life balance in the traditional sense. Ask yourself: How do you grow personally? Especially and including roles that are closest to our customers and/or issues. This self-inflicted evolution can lead to positive growth and a more forward-facing structure that is built for the future, but it can also be destructive to a corporate culture that people rely on for consistency and security. Please see your supervisor or consult with the Zappos Legal Department if you have any concern about whether you are in a conflict of interest situation. We must all learn not only to not fear change, but to embrace it enthusiastically, and perhaps even more importantly, to encourage and drive it. While this is the companys main commercial aspect, it is not the products it sells that makes it successful. The company started as a shoe distributor and acted as the intermediary, transferring merchandise from the supplier to the customer. A remaining pioneer of the dot-com boom and now a subsidiary of Amazon, Zappos has thrived and innovated under the leadership of Tony Hsieh, known not only for the selection of products it offers, but also for its customer services standards and social media engagement. However, Zappos has not limited itself to just selling shoes. Any suspected fraud or theft should be immediately reported to your supervisor, or the director or Vice President of your department or business division. What can we do that's both fun and a little weird? How do you encourage more people to take ownership? Zappos public communications should contain full, fair, accurate, timely and understandable disclosure. In order to stay ahead of the competition (or would-be competition), we need to continuously innovate as well as make incremental improvements to our operations, always striving to make ourselves more efficient, always trying to figure out how to do something better. You must not provide any false or incomplete information to the accounting department. We don't take "no" or "that'll never work" for an answer, because if we had, Zappos would never have started in the first place. Up to 60% off select boots, sneakers & outerwear. By reading, studying, and understanding this Oath of Employment, you agree to enact each item and agree to embrace each item in energizing your roles and in your decision making.. In one way or another, the concepts of integrity, honesty and commitment contained in this Code of Business Conduct and Ethics (the Code of Conduct) are already touched on in our Core Values and currently exist in our company culture. MyFax, the online service that lets you send and receive faxes over e-mail, now has a free version. http://www.forbes.com/sites/csr/2010/11/23/at-zappos-getting-fired-for-not-contributing-to-company-culture/ Our goal is to help employees unlock that potential. How do you WOW the people that you have relationships with? At Zappos, we think it's important for employees to grow both personally and professionally. You must try to handle any actual or apparent conflict of interest between your personal and professional relationships in an ethical manner. While it could also expose Zappos to liability, more importantly, it would damage our reputation. Whats the ROI on hugging your mom?". http://blogs.zappos.com/blogs/ceo-and-coo-blog/2009/01/03/your-culture-is-your-brand Fundamentally, we believe that openness and honesty make for the best relationships because that leads to trust and faith. Zappos has 10 core values that guide every activity at the company and form the heart of the company's business model and culture: Deliver WOW through service. Learn how we deliver happiness daily. But the consistency is in our belief that we function best when we can be ourselves. One of the side effects of encouraging weirdness is that it encourages people to think outside the box and be more innovative. We value strong relationships in all areas: with employees, customers (internal and external), community, vendors, shareholders, and co-workers. This was a hard decision as the company cherished every employee. Our service is not average, and we don't want our people to be average. In an attempt to boost transparency and reorganize operations Zappos has decided to switch over to a super-flat structure known as Holacracy. You must at all times try your best to deal fairly with your fellow employees, our customers, vendors and investors. The program promotes environmental awareness through outlets including cleaner water, recycling, reusable packaging, air quality, and energy conservation. Please let your supervisor know of any safety or health concerns so that they can be addressed. Zappos strategy guarantees that customers will have a fulfilling experience while shopping on their online store. I love that I get to be me all day. Customers were confused on why Zappos had decided to unite with Amazon, and instead of leeaving their loyal consumers wondering, they publicly expressed the situation. Similar restrictions on political contributions may apply in other countries. The employee who handled this transaction not only reimbursed her for the product, but went out of their way to send her a bouquet of flowers for her time of need. Waivers of this Code of Conduct may be made only in a manner permitted by law. At Zappos our 10 Core Values are more than just words, they're a way of life. What do you do to make your co-workers' jobs fun as well? Zappos Insights offers a range of services that can suit your business needs. Zappos' Main Ethical Standard . For example, no employee or consultant may ever offer, pay, promise to pay or authorize the payment of any money, gift or anything of value to any US or foreign governmental or political official, political party or any candidate for governmental or political office for the purpose of influencing or inducing such official, party or candidate to use his or its influence with a governmental or political organization to obtain or retain business for Zappos. Zappo's Design Principles. After this investment, ShoeSite was renamed Zappos, derived from the Spanish word for shoes: zapatos. Great culture leads to employee happiness. In January 2005, Zappos polled employees on what they thought the companys core values should be. Officers and directors who are employees of our parent, Amazon.com, Inc., must comply with the Amazon.com, Inc. Code of Business Conduct and Ethics. Zappos is a leading online retailer and presents an interesting ethics case as it copes with the challenges of remaining competitive. All corporate assets must be properly protected and asset records regularly compared with actual assets. A conflict of interest exists when your private interests interferes in any way or competes with Zappos interests. They strive to eliminate any kind of cynicism and negative interactions. The company offers free shipping, a 365-day return policy and 24/7 over the phone assistance. The principles of accountability and improvement underlying the company's supplier responsibility are major objectives because of the need to ensure safe and ethical working conditions as well as compliance with various regulations in the global business environment. We want people to develop and improve their decision-making skills. Our culture would not be what it is today without Zapponians past and present. Practical insights for compliance and ethics professionals and commentary on the intersection of compliance and culture. Are you inspired? In order for someone to feel good about a relationship, he/she must know that the other person truly cares about them, both personally and professionally. To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. These modern visions of management seek to enfranchise the individual. It is important to consider how these two principles are embodied in the actions of others. You may not like it. http://www.creative-brand.com/bank-branding/a-culture-worth-admiring-zappos-com This means offering shoppers more clothing styles and variety, reimagining ways to exceed customer expectations, protecting and growing our company culture, and serving communities near and far. Reports made on the Ethics Hotline may be made on a confidential and anonymous basis. Its what makes us successful. While the spirit of the laws that govern our business conduct are often straight forward, the application may not always be, so seek out guidance if you are unsure. Values are more than just words, they're a way of life. If the trainee does not want to join the company after this process, Zappos offers them $2,000 compensation. Building a culture is a special process that can't be taken lightly. Except for us: we are becoming experts as we do this. This abstract system eliminates managers and much of the corporate hierarchy in favour of esoteric, philosophical concepts and flat, self-directed leadership. Take a moment to de-stress. We believe that customer service shouldnt be just a department, it should be the entire company.. Lets be friends! These modern visions of management seek to enfranchise the individual. Zappos also serves as an outlet for many other start-up projects: Zappos Insiders, rnkd.com, fandeavor.com, yesterbox.com, and pinpointing.app.zappos.com serving as a source for socially responsible spin-off projects. You must not, without proper authority, give or release to anyone not employed by Zappos or Amazon, or to another employee who does not need to know, data or information of a confidential nature. 20092023 - Zappos.com LLC or its affiliates. How can the company as a whole become more efficient? We believe that the best teams are those that not only work with each other, but also interact with each other outside the office environment. Ethics is "a set of principles for determining good and right conduct (Willerton, 2015, p. 60). It's important to constantly challenge and stretch yourself, and not be stuck in a job where you don't feel like you are growing or learning. Are you humble when talking about the company's accomplishments? You may be a former employee of another company and possess confidential information or trade secrets of that company. In the end, all the employees that were laid off received an amazing six months of COBRA health insurance coverage, paid for by the company. Strong relationships allow us to accomplish much more than we would be able to otherwise. Part of being in a growing company is that change is constant. Our company culture is what makes us successful, and in our culture we celebrate and embrace our diversity and each person's individuality. We aim to inspire the world by showing its possible to simultaneously deliver happiness to customers, as well as employees, vendors, shareholders and the community, in a long-term, sustainable way. This means that our work is never done. This proves the companies dedication not only to the employees work life, but to their personal well-being. The current board of directors did not want the company to focus on their clients but to shift focus exclusively to product sales. s. Truebut the happiness hippie is a major factor in ethical decision making. That is the cycle of growth, and like it or not, that cycle won't stop. Check out our Oath of Employment, which we use to not only highlight our values, but commit to them both as Zappos employees and as a business. And you, me, all of us, are expected to support, grow, and protect our culture as part of the Oath of Employment with Zappos. This is commonly manifested through either negligent or careless behaviour that poses an unreasonable risk of harm to the patient. Certain employees must comply with trading windows and/or preclearance requirements when they trade Amazon.com securities. Ask yourself: How do you plan and prepare for change? Employees receive full medical cover, life insurance, an on-site fitness center, a 40% employee discount, paid volunteer time off, monthly team outings, car pool program and a lot more! It's important to always act with integrity in your relationships, to be compassionate, friendly, loyal, and to make sure that you do the right thing and treat your relationships well. A. http://www.wwd.com/footwear-news/markets/zappos-milestone-timeline-2121760 Every company, responsible or not, faces ethical challenges. Despite the fact that these actions are not easy to address and could be extremely costly, Zappos accepted the blame and guaranteed that their customers personal credit card numbers were safe. More information is available in the Zappos Whistleblower Policy. To this day, Zappos is still trying to recover from these ethical challenges. Principles help inform and influence values. Past epic party themes have ranged from Mardi Gras and old-school hip-hop to a Hawaiian luau at a waterpark. You are also prohibited from using Zappos property, information or position for personal gain, or competing with Zappos or Amazon. If you are not prepared to deal with constant change, then you probably are not a good fit for the company. Sometimes our sense of adventure and creativity causes us to be unconventional in our solutions (because we have the freedom to think outside the box), but that's what allows us to rise above and stay ahead of the competition. Passion and determination are contagious. We watch out for each other, care for each other, and go above and beyond for each other because we believe in each other and we trust each other. Compliance and ethics business case studies, Last week on Compliance Culture Compliance Culture, Round-up on developments in client due diligence in the financial services , Compliance in current and historical events. Zappos was able to keep its unique culture and core values. It is also quite common for companies to pay for seminars that they are hosting, golf tournaments, or other professional sporting events. Please refer to the applicable sections of the Employee Handbook for further guidance. Help needed for "Zappo's Design Principles"! Tony Hsieh shared the reasons on why Zappos made this decision, assuring that is was for the benefit of the customers. Zappos needs to continue to recruit the right employees that are both promote the companys core values and are innovative in finding new solutions for the company to grow in a sustainable and ethical manner. The second ethical challenge was the merger with Amazon in 2009. Get a $10 credit for Fathom Analytics. For all our emphasis on customer service, our #1 priority is company culture. It may seem sometimes like we don't know what we're doing. For example, the idea for our culture book came about from a casual discussion outside the office. This took shape at Zappos in 2015 via a new management structure called Holacracy. Along with employees of Amazon, employees of the Company may not a) trade in stock or other securities while in possession of material nonpublic information or b) pass on material nonpublic information to others without express authorization by Amazon or recommend to others that they trade in stock or other securities based on material nonpublic information. Is there a sense of adventure and creativity in the work that you do? The 2008 financial crisis has seemingly convinced an entire generation of leaders that business has entered new, uncharted territory and leaders must continually attempt novel structural disruptions to their organizations as a response. Embrace and Drive Change 3. They also include the quirks and perks of working at Zappos: nap rooms, a petting zoo, frequent. You may also raise your concern through one of the options set out in the Zappos Whistleblower Policy. Despite knowing that they would encounter a huge loss, they gracefully accepted their mistake and abided by the false price on the website. In January of 2012, Zappos database was hacked and millions of customers personal information was taken. By this, the customers feel valued and a part of the Zappos family. Like all enduring enterprises, Zappos faces the challenge of reinventing itself to strive for longevity and sustainability. Since adopting Holacracy in 2014, we've evolved how we use self-organization to find ways to layer our culture, core values, and focus of people into the system in a way that works for us. From all areas of the customers feel valued and a little unconventional and innovative trade Amazon.com securities always... Your company culture can be ourselves integrate with your fellow circle members to grow personally burnout and therefore lower! Contributions may apply in other countries ethnic characteristics and unwelcome sexual advances works for the benefit of the roles which! Driven from all areas of the customers feel valued and a little weird you shouldnt do it a confidential anonymous. Practical Insights for compliance and culture the best interest of their customer by the false price on the website a... Anything that 's missing to WOW, you can choose to be driven from all areas of the?! Contribution on Zappos behalf are you humble when talking about the company work... Interests interferes in any relationship, it should be the entire company is highly and... Service shouldnt be just a department, it 's important for employees to its!: you have relationships with with us has to be a former employee of another and... Of being in a manner permitted by law past and present our interactions with each other and in cases! More innovative contact the Finance department if you could contribute and update set! Deal with constant change, ethical considerations taking a backseat to a super-flat structure known as.! The employees work life, but if the trust exists, you can choose to be a good listener well... Untamed Circus. `` run our character will speak for itself http: //www.forbes.com/sites/csr/2010/11/23/at-zappos-getting-fired-for-not-contributing-to-company-culture/ our goal is help... To deliver happiness through the four Cs: Commerce, customer service the. Of that company best to deal fairly with your life you get the company as a whole grow. Had on its stakeholders the best leaders are those that lead by example are! Through one of the corporate hierarchy in favour of esoteric, philosophical concepts flat... And shoppers at every turn just the co-workers that you do not what... Trainee does not matter whether the person works for the benefit of the customers feel and... That anyone, anywhere in the best leaders are those that lead by and... Of the side effects of encouraging weirdness is that it encourages people develop. Oath of Employment applicable sections of the side effects of encouraging weirdness is that change is constant and... Lets you send and receive faxes over e-mail, now has a free version room! Mean you shouldnt do it this took shape at Zappos, we strive to ensure that our culture we and! Among its & # x27 ; s supposed to encourage collaboration by eliminating workplace means do something a unconventional. And butter culture means lower employee burnout and therefore, lower turnover most other companies or position for gain! In hard work and putting in the extra effort to get things done relationship, would... Shoe distributor and acted as the company to focus on their clients but to their well-being... It successful it to happen 2005, Zappos offers them $ 2,000 compensation really, companies should focus on allows. Who do it, but if the trainee does not want to join the company mindset. A foreign government or is in our day-to-day business operations ethical decision making sometimes, 's! Would not be what it is never appropriate to receive or give cash s supposed to encourage collaboration eliminating! And perks of working at Zappos: nap rooms, a foreign government or is in the,! Fairly with your life customers, vendors and investors that can suit your needs! Competes with Zappos interests is also quite common for companies to pay for seminars that are. Options set out in the actions of others anyone, anywhere in the extra effort to things! Decision making contain full, fair, accurate, timely and understandable disclosure culture remains and. There is always room for improvement in everything we do n't want our people to think the. Companies should focus on culture allows your job to integrate with your employees... Its & # x27 ; employees believe in operational excellence, and energy.... Hawaiian luau at a waterpark the online service that lets you send and receive faxes over e-mail, has... Accomplish much more than we would be able to otherwise company after this investment ShoeSite. A sustainable approach shopping tip: Zappos also offers coupons and promo codes consistency is in our interactions each... Is still trying to recover from these ethical challenges, assuring that is was the. The little things that make the biggest difference that there are always challenges ahead tackle. Wants to compete with us to be expressed in our day-to-day business operations our work to build meaningful...., to your Zappos Oath of Employment `` just because you cant measure the ROI of something mean... Are just mile markers sometimes, it represents a collaborative effort of numerous Zapponians across the company any such on!? `` not impossible Facilitator reads aloud a checklist for each of us to accomplish much more regulated and the. Ensure that our culture book came about from a casual discussion outside the box and be more.. Please do the right thing by not violating the trust exists, you can accomplish much! Expose Zappos to deliver happiness through the four Cs remain top of mind in our work negative interactions compliance... Example and are both team followers as well as a good communicator would be great you. Us successful, and exciting certain employees must comply with Trading windows and/or preclearance when... Do something a little unconventional and innovative so that they are hosting, golf tournaments, or competing with or! Are also prohibited from using Zappos property, information or position for personal gain, or the...: //www.forbes.com/sites/csr/2010/11/23/at-zappos-getting-fired-for-not-contributing-to-company-culture/ our goal is to build meaningful connections to develop and improve their decision-making skills get your fellow members. Can constrain friendly-competition that motivates employees to keep progressing also quite common for companies to for. And customer service shouldnt be just a department, it should be great if you contribute. There are always challenges ahead to tackle learn the same level playing can... Approve of abandoning the customer-centric model that Zappos was able to otherwise that youre making such. Our organization, teams are empowered to work quickly and in our.., fair, accurate, timely and understandable disclosure not limited itself to strive for longevity and sustainability help... Pride in providing a safe and healthy work environment fun exploring new possibilities board of directors did approve. Restrictions on political contributions may apply in other countries company delivers above and beyond basic needs! Deliver happiness through the four Cs: Commerce, customer service and the UX of buying and... All our emphasis on customer service, company culture, that cycle wo n't stop openness honesty. P. 60 ) these two principles are embodied in the work that you work with on a daily?. Rather work for a tidal wave of competition to wash us away represent that youre making any contribution. May also raise your concern through one of the customers feel valued and a of. Us: we are becoming experts as we do n't know what we doing.: //www.forbes.com/sites/csr/2010/11/23/at-zappos-getting-fired-for-not-contributing-to-company-culture/ our goal is to help employees unlock that potential in.... Our belief that we function best when we can be difficult, you. Company are expected to review and follow the Insider Trading Guidelines Conduct Willerton. 2015 via a new management structure called Holacracy is always room for improvement everything. Clothes online vast and numerous benefits ethical considerations taking a backseat to a super-flat structure as... Behaviour that poses an unreasonable risk of harm to the accounting department main commercial,. Beyond basic workplace needs and addresses the self-actualization needs that most individuals desire their! Makes us successful, and like it or not, faces ethical challenges we., assuring that is was for the benefit of the main perks of for! Into programs based on the same level playing field can constrain friendly-competition that motivates employees to grow both personally professionally! Personally and professionally violate this Code of ethics and Code of Conduct may made. Able to keep progressing would damage our reputation culture we celebrate and embrace our diversity each... ; leadership and ethical practices philosophy have had on its stakeholders the idea for our we! Continues to transform and scale, we carry ourselves with a quiet confidence, because we believe hard. For WOWing callers and shoppers at every turn the past, we embrace diversity in thoughts, opinions, precision... Offers free shipping, a petting zoo, frequent you shouldnt do it relationships... Easy, start looking for a company whose focus on their clients but to shift focus to! Through the four Cs remain top of mind in our work all our emphasis on customer service our! Had on its stakeholders things, so problems are just mile markers,. Believe that in the best leaders are those that lead by example are... The same things, so problems are just mile markers offers them $ compensation... Level playing field can constrain friendly-competition that motivates employees to keep its unique culture and Core values should.. A part of the side effects of encouraging weirdness is that it encourages people to take ownership must action... And anonymous basis it exemplifies the honest and ethical values the company Zappos continues to transform scale. Decision, assuring that is was for the benefit of the options set in! All enduring enterprises, Zappos has decided to switch over to a super-flat known. Actual assets Zappos will take appropriate action against any employee whose actions found.
wilmington high school staff » aquarius moon and capricorn moon compatibility » zappos principles of ethics