Another of my favorite areas is the electronic section. "You all have lost your mind with these shipping increases and raising fees on sellers," one seller, A reader who forwarded to EcommerceBytes the email notification that Mercari sent to users on Tuesday night said, "Can you address the shipping rates going up and how it's going to affect small sellers? Its generally simpler to list products on Mercari than on Poshmark. When I reported the problem they couldnt offer me a refund or exchange for another item because it had already said completed the seller didnt even help either. All you need is an internet connection. To correctly calculate shipping, you must enter your Zip Code. So let's briefly discuss how Mercari works for sellers. However, if the item is incorrect, damaged, or not as described, Mercari will accept it back. However, I suggest using their email or contact form for the fastest response. For example, Mercari states customers should expect a wait time of up to 18 hours for a reply. Find them on Facebook, Twitter, Instagram, and LinkedIn. Absolutely not having to meet up with the buyer is awesome. Then she starts to complain that FedEx is terrible and the UPS and USPS are much better. The IRS $600.00 threshold went into effect for 2023 ONLY if you sell $600.00 or more. For buyers, Mercari is an ideal platform to get preloved items at a bargain price. Shintaro Yamada, a Japanese entrepreneur, first created the Mercari business model. If youre considering returning an item, please dont rate the transaction. If the switcheroo does happen to you, photograph the new item as soon as you receive it. Sellers can ghost you or be unresponsive. The bottom line is Mercari is not a scam. Better still, theres no upfront fee for listing your products on the marketplace. What i got was a toy! Even worse, your credit card info might get stolen. This company tried to force me to give them my SSN for the for the IRS 1099K form that was not even required by the IRS for 2022. Its a common practice of certain sellers to make fake reviews themselves. This is absolutely one of the worst buying websites that Ive ever dealt with !! Here are a bunch of tips to apply to ward off potential scams: Its good practice never to share your banking information and social security number unless absolutely necessary. This means youll want to sort out where youll have the item shipped from. We also use third-party cookies that help us analyze and understand how you use this website. Also wondering if the buyer will not have to pay if I never rate, or does Mercari hold it since she already rated me? Their customer service sucks! I dont know about you, but I feel like a drug dealer meeting people on a corner hoping they dont jump me and take all my money. When you get your order, you have three days to assess if the item is damaged or not as described. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Analytical cookies are used to understand how visitors interact with the website. Lets say you find something you desperately want on Mercari. Disclosure: this article might contain links to the resources discussed.Some of the links are affiliate links, meaning that I will make a small commission if you purchase a product or service by using the link. Founded in 2013, Mercari is an online marketplace for selling used, secondhand items. If someone is trying to sell you a normally expensive item for much less, its a scam! They charge a flat rate of 10% per item sold, and the apps popularity continues to grow regularly. There are so many better and trustworthy sites to purchase from. Although Mercari has packing guidelines on its website, you can opt for Mercari Pack and Ship to get experts to pack your products. document.write (document.charset ? I prefer the UPS Store, but the Post Office or FedEx are other options. For comparison, eBay takes up to 15%, depending on the category, and Poshmark takes 20% on all orders over $15 ($2.95 under 15$! Don't sell in mercari!!!!! Mercari customer support can be contacted through several different avenues. But what exactly is Mercari, and how does it all work? If the buyer contacts Mercari with an issue regarding Why did we need 4 Amazon Echos? Both buyers and sellers will find the process easy to navigate within the app. In our opinion, Mercari is far better to use as a seller. The seller then rates the buyer and the transaction is completed. In the last 12 months, only 1.9% of Mercari reviews were positive. More information makes you look more authoritative and legitimate as a seller to demand top dollar for your items. document.write ('&cb=' + m3_r); She has 6 pretty damning one stars that would have caused me to cancel, had I read them before accepting her offer. Yes, it is worth it to sell your stuff on the app. They have a return policy of 3 days. Related Reading: Check out these Legit Money Making Apps. You have to wait 11+ hours for a response and then its generic, and didnt even address my problem. Bad bad bad bad business. Readers like you help support MUO. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. There is a risk of getting damaged goods even if theyre advertised in mint condition. It has categories for different brands too, which is great if you have a preference for any brand. This is to protect the buyer, so they can verify the item you sent is the one they bought. Be very careful with offline transactions. Another cool feature is the like button. WebAltra has made 300 models of athletic shoes, if you don't know what you are selling then you shouldn't be selling it. Same name spelled slightly differently (one letter difference). Mercari allows you to boost your listings if you drop the price by 5% or more. Lets see how the two compare. You can use Mercari in a couple of different ways: 1. Signing up for Mercari was extremely easy. I won't be shopping on Mercari again. But, like any other marketplace, it does have scammers. If youre looking for money-making ideas, youll find them here. Youll be required to put in a valid tracking number to complete the transaction on the app. Mercari does ID checks to ensure the buyers safety. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); Is it safe? The customer service was prompt on responding to my order. Youll also incur this fee for each direct deposit transfer rejected by your financial institution and when using Instant Pay as a transfer method. This website uses cookies to improve your experience while you navigate through the website. Each seller lists their specific items at a buy it now price, but you are allowed to offer a lower price with the mobile app. To receive payment, you need to link your bank account or debit card to the Mercari platform. Though there isnt live chat support, Mercaris customer service is also available on their social media pages. Here are 8 tips for writing great reviews. This goes for both buyers and sellers. Reviewers on Sitejabber are less fond of Mercari. First transaction was cancelled, the other two orders went to completely different addresses in my zip code. Once your package has been delivered, you have 3 days to review the item and rate the seller. Although well discuss in detail how shipping works on Mercari below, the orders are shipped within three days and take three to four days more to arrive. I get this message from her "A bit late, isn't it?". My wife liked an item to remember to keep it for later. So when you get your item, inspect it very closely and make sure theres nothing fishy about it. Apparently under Mercaris terms we have no recourse since we did not complain within three days and our money (over $400) is gone. This can motivate potential buyers to add more items to their baskets and potentially spend more than they would have on certain items because it doesnt feel like actual spending. Instead, you can browse through thousands of items listed by others. Sellers can cancel an order to sell higher to someone else. When you make a sale, you will need to ship the item within three days of the purchase. Mercari has a cheaper and less complicated shipping process than eBay because it doesnt ship items globally. Check out our Packing guidelines for packaging tips. Definitely suspicious since one is mostly a buyer profile, the other is strictly a seller profile, no buys. It receives many positive reviews for being simple to use and fast to sell. When a buyer receives your item, they will have to confirm the order before you get any payment. Just rate. Is it better to ship yourself on Mercari? So, the effective fee is 12.9% plus the extra $0.30. So the only reason you may get scammed on Mercari is if you let your guard down and dont use common sense. However, you can choose to do everything on your own, but the company requests sellers to ship items within three days. We went on vacation for two weeks on the 26th. However, lucky for me, the items are considerably cheaper than buying them from the store. Items sold on Mercari are usually old or second-hand, which means you can buy them at fairly low prices. Mercaris shipping process is straightforward and reliable. The buyer has up to 3 days after receiving their item. If they do not rate by then Mercari gives you an automated rating and then you will recieve I got scammed and payed 450$ for a drone. The second-longest side can be no longer than 20 inches. Mercari is pretty flexible regarding what can be sold, as long as it is not an illegal item like firearms, of course. Unfortunately, there are scammers everywhere, and they even try to use Mercari to sell stuff they know they shouldnt. Contact Mercari through the help center and request a Mercari-issued rating for the transaction. Make sure you include the transaction number, so t To help you avoid scams on the app, heres what to look out for and how to prevent them while buying or selling items. Add some protection so the item wont get damaged in transit. Was this article helpful? What Is DALL-E and How Does It Create Images From Text? if (!document.MAX_used) document.MAX_used = ','; The marketplace is widespread, and it is gaining even more popularity each day. This will help us make sure that your refund and the return are processed correctly. We use dedicated people and clever technology to safeguard our platform. Terrible customer service, Purchased a German ashtray and it arrived shattered. The overall Mercari experience gets a straight A+ from the Better Business Bureau and an almost incredible 4-star rating on Trustpilot. Unfortunately, there are some sellers on Mercari with a wide range of interesting listings but are not so active on the app. For buyers, too, it provides a great way to shop for low-priced used goods in good condition. Its a common theme in thread that buyers often rate poorly due to shipping even when it has nothing to do with seller. This means that you can find: In short, Mercari has everything from bags, shoes, and jewelry to furniture, guitars, and drills. You may either be penalized or have your account suspended. WebSeeing that a buyer rated me means I dont have to worry about that order anymore (they received and accepted it) so I focus on messages that need to be answered, orders that I know I previously explained the buying process, but I want to simplify it in three main steps. Customer service is non existent and a joke. Because Mercari is so diverse, you can sell many types of items via Mercari, while PoshMark is a bit limited in this regard. It's killing the resale business. Heres a reward in the form of a 10% discount code on your first month ofCrosslist (add during check-out). These cookies track visitors across websites and collect information to provide customized ads. Check out the next section for a full rundown of how the return policy works. If your direct deposit is under $10, there is a $2.00 fee added. Its sad that some people will try to take advantage of others and its our obligation as buyers to weed these shady people out. You may even want to change it as frequently as you can to up your protection. You get the same price whether you use our special link or not, and sometimes Im able to get you an even better deal through my relationships! AnywayEverything is fine till the day of delivery. The main reason why Mercari shipping is so cheap is that they offer fixed rates via FedEx or USPS. Its great that you dont need a desktop or any other device to do business in Mercari. A year later, in 2014, the Mercari company opened an office in San Francisco, California, to facilitate a push into the United States market. To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. In addition, you can earn money by referring other people to the site. This allows the buyers to reject the item, and the seller will not be paid. If you want to include free shipping, then youll be the one paying for it out of your sale. Youre probably extra wary about giving your credit card information to an app like Mercari. 2. I mentioned above that Mercari doesnt release payments to the seller unless the buyer gets and reviews the item, right? Like any online marketplace, there are some advantages and drawbacks to using Mercari. Some of the major benefits sellers rave about include: Sellers repeatedly praise Mercari for having the simplest listing process compared to similar reseller sites. document.write ("&loc=" + escape(window.location)); The company approved a return and sent the return ladle to the buyer with the wrong address on it and will not take responsibility for it and refund me the money for my item. One of the go-to pieces of advice if you are in the reselling business is to start using a cross listing app. Scamming Customer Service. var m3_r = Math.floor(Math.random()*99999999999); if (document.referrer) document.write ("&referer=" + escape(document.referrer)); This means it will continue to be a top online marketplace to make money on the side, potentially turning it into full-time income if you decide to use the site to sell items regularly. Otherwise, you request your money and wait a period of time for it to arrive in your bank account. As a Mercari seller, you get to decide who covers shipping for every item you or the buyer. Some people just tend to take advantage of the unsuspecting. Over there, the low consumer rating of 1.37 stars from 1,768 reviews points to general dissatisfaction. The cookie is used to store the user consent for the cookies in the category "Performance". What happens if a buyer never Rates on Mercari? To protect the marketplace, frequent cancellations may impact your selling privileges. They provide a platform for you to sell your items and give you an engaged audience of shoppers, so it is only fair they get something out of it. Update to original review: By involving credit card company I was able to get a refund so I am even now. You can use the Free Shipping filter as well. So if your item is not new, make sure you accurately describe it, or the buyer will not accept the product, and you will be stuck trying to sell it again. Buyer to seller communication is possible before purchasing. The variety of products and lower commission rates set it apart from other platforms like Poshmark. You also have to be extremely accurate when filling out the label for the order. You wont get paid unless the buyer rates you. Falsifying The Condition of Items. If you attempt to sell a prohibited item (according to Mercaris list), youll be violating their Terms of Service. However, speaking from personal experience, Mercari is 100% legitimate. I would caution anyone to purchase from Mercari. But, is Mercari a good option for sellers compared to the alternatives out there? Address Switching. I would Rate her the same way and explain on the why you gave her whatever many stars u think she deserves. You can sell just about anything on the app. If the buyer hasn't rated you within 3 days of when they've received the item, Mercari automatically rates you 5 stars and releases your funds. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. YouTube Monetization: How Many Views Do You Really Need? But it turns out that its just as safe as any other online retailer. Check to see if your item falls under Mercaris Prohibited Items Policy before you post a listing to avoid running into trouble. Makes you wonder what they are doing with the SSN's. In case you don't find a suitable secondhand item here, you can try Craigslist or similar sites. ". That way, you get a good look at what youre going to receive. What are the rules for selling on Mercari? What does it look like in brand new condition? As for payments, the seller will only get the funds once the buyer confirms the order and rates the seller. Before shipping an item, make sure to package it carefully. However, we think Mercari is the better of the two due to convenience and ease of buying and selling without a bidding process. As a buyer, you can also negotiate prices and make lower offers. If the item is broken, defective, or is not as described, you must not My questions: Curious what other more experienced sellers would do in this situation. AFTER ACCEPTING SELLERS OFFER, SELLER CANCELLED SALE AND RELISTED FOR MORE MONEY AND ADDED SHIPPING. PoshMark is relatively new, so theres a lot of buzz surrounding it. Remember, you will not receive payment until after the buyer has rated you and the item. Nor can you sell weapons, firearms, alcohol, drugs (legal or not), animals, and things of that nature. The latest and greatest app is Mercari and my wife is addicted to it. If you happen to lose over a claim, chalk it up If you state that youre selling a prohibited item even if its not, Mercari will automatically remove the listing and terminate your account. My hats off to you pro sellers. You should also never share your login details to prevent people from hacking into your account. DONT USE MERCARI IT IS A TOTAL AND UTTER SCAM THAT WILL STEAL YOUR MONEY. Like eBay or Craigslist, sellers dont always disclose all the information about their selling products. document.write ("